We want you to be happy with your purchase. If you are not entirely satisfied, we’re here to help.
You have [enter your return window in days, e.g., 7] days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it: unworn or unused, with all original tags attached.
In its original packaging.
All items on our site are eligible for return if they meet these conditions.
To initiate a return, please contact us at support@earthytones.in or on WhatsApp at +91 9042612207 with your order details. If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
For Damaged or Incorrect Items: If the return is due to our error (e.g., a damaged or incorrect item), we will bear the full shipping cost.
For Other Reasons: For all other returns (e.g., size issues, change of mind), the customer is responsible for the return shipping costs.
Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
We do not offer direct exchanges. The fastest way to get the right item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
